Here are some frequently asked questions about our service
How long after i purchase coverage can i use the service?
Once you choose a billing option online, it takes about a week of information gathering from you and your current pet’s providers to devise an action plan for your pet. We will call you to get the details of your pet’s current care, phone numbers of current care providers, and your wishes for coverage. Then a Power of Attorney and Pet Trust contract will be sent to you by email. Upon receipt of that signed contract, we will begin coverage.
Why do i need your service?
We step in to help you if you have limited help close by. Sometimes it is difficult to count on family or friends to take care of your pet. We make sure your pet is cared for the way you want him to be. That should give you piece of mind.
What is included in an "emergency"?
A physical or medical emergency that leaves you unable to care for your pet unexpectedly.
Can i use your services to schedule dog walking?
No. This is not considered an owner emergency.
if i am late from a business trip and cannot make it home as scheduled, can i use your service?
No. Please make arrangements directly with a pet sitter.
What does the monthly fee cover?
Pet guardians are on alert waiting for an emergency – 24/7. Once alerted, we coordinate the safe pickup of your pet. We will coordinate placement of your pet into your approved boarding facility. We will communicate food and medical requirements of your pet. We coordinate veterinary services as needed. We coordinate safe pet delivery when you return home.
what data do you need from me?
Pet breed, picture, age, name, veterinarian. Preferred pet boarding facility or friend/family member. Comfort needs for the pet. How to reach you or family member
Does this service cover pickup and transportation of my pet during a time when i am disabled or unable to care for my pet?
No. We will have this for future services but it is not available as of October 2019.
what legal documents do you need from me to cover your services?
None. We will provide you a Pet Trust to sign.
My pet is particular to certain food. can i instruct you what food my pet needs during your care?
How are the pet services covered during my pet's care?
Our company, Stella Ventures LLC, will pay for the services for your pet and bill you at the end of the month or at the end of the care period, whichever is first.
If the worst happens to me and i don't recover from my emergency, what will you do for my pet?
We will place your pet with the person you designate on your Pet Trust. All information on care guidance you provided will be given to the newly chosen owner. If you purchase the add-on services for a financial Pet Trust, we will administer the financial assets as instructed to cover your pet’s care after you die (not available until 2020).